How to Track Your Texting Betty Usage in Follow Up Boss
If you’re using Texting Betty with Follow Up Boss, you’ll want to keep tabs on your texting activity and engagement metrics. Fortunately, there’s a built-in usage dashboard that gives you all the insights you need to track your team’s performance. Let me walk you through exactly where to find it and what you can expect to see.
Finding the Usage Dashboard
When you open the Texting Betty embedded app within Follow Up Boss, you’ll notice two main sections available: Text and Dashboard. To access your analytics, simply click on the Dashboard section. This will open a new tab displaying your comprehensive usage panel.
The dashboard is designed to give you a complete overview of your texting activity at a glance. You’ll be able to see important metrics like your total outbound text messages, overall message counts, and perhaps most importantly, your engagement rate. These metrics help you understand how effectively your team is connecting with leads and clients through text messaging.
What You’ll Find in the Dashboard
- Message count by action plan: Allows you to see how different campaigns or workflows are performing.
- Engagement by action plan: Gives insight into which automated sequences are resonating best with your audience.
- Individual team member performance: If you have a team setup, view message counts for each team member—ideal for managers to track communication standards and identify top performers.
Troubleshooting Access Issues
In some cases, you might not see the Usage section appear in your Texting Betty embedded app within Follow Up Boss. If that happens, don’t worry—it’s a simple fix. Just reach out to the Texting Betty support team by sending an email to support@textingbetty.com, and they’ll enable this feature for your account right away.
Having access to these usage analytics is essential for optimizing your text messaging strategy and ensuring you’re getting the most value from your Texting Betty integration. Whether you’re tracking individual performance or analyzing campaign effectiveness, this dashboard puts all the data you need right at your fingertips.
